Returns Policy

• Physically damaged
• Has missing parts or accessories
• Defective
• Different from its description on the product detail page on WeShopAfrica
• Changed your mind about an item AND if it has not been opened but for this the buyer shall bear the cost of shipping fee
• The buyer arranged their own shipping method, such as a courier pickup
• The buyer provided an invalid or incorrect address at checkout

Not all products categories are eligible for return. Personal care tools , services ,transport & delivery services, adverts for example fall under the non-returnable items

Items paid for with multiple payments to the seller

Buyer custom made products cannot be returned

Items with special shipping restrictions

Items paid for using any other type of payment method not listed above (such as bank transfer, cash, money orders, escrow services payment made outside WeShopAfrica platforms)

Fashion Items cannot appear washed, use, altered and stained

Food & Beverages Item must be unopened and must not be expired

Items collected by a third party on behalf of the buyer

The buyer refused delivery for any other reason

For International shipping if the  buyer didn’t pay applicable customs fees or duties for any other reason and goods was not cleared

Buyer submits evidences that are not authentic or are forged or altered or otherwise violating our terms & conditions or any applicable laws

Force Majeure means circumstance or event that is unforeseeable, unavoidable,  or insurmountable for the Buyer and the Seller when they enter into a contract, including but not limited to natural disasters (e.g. typhoons, heavy rain, hail, earthquakes, tsunamis,  floods, volcanic eruptions, landslides), anomalies (e.g. wars, armed conflicts, riots,  uprising,  fires, explosions, toxic spills, serious outbreaks), and government actions (e.g. regulation  and control, expropriation, requisition)